The Amazon A-to-z Guarantee provides buyers with an opportunity to obtain a full reimbursement for their purchase or cancel their authorized payment if they are not satisfied with a purchase made on a third-party site using Amazon Payments. We extend this valuable buyer trust to sellers like you on our platform through the Amazon A-to-z Guarantee Program. Over the years, Amazon has built a base of millions of satisfied buyers by being responsive to their concerns and acting quickly to resolve these concerns. For details on A-to-z Guarantee protection for purchases made on the website, please see Representing Your Side in an A-to-z Guarantee Claim. The following policy applies to the purchases made on third-party sites using Amazon Payments. Customer Agreement and Policies Amazon A-to-z Guarantee Policy for Sellers
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